Shipping

Orders generally leave our warehouse within 1-2 business days, M-F

*In a rush? CALL for expedited shipping 1-800-794-6432*

All products 48" or longer are subject to additional shipping fees per UPS regulation

International:

  • Please contact us for a shipping quote. Send an email to home@watergear.com or call us at 1-805-929-2834
  • International customers are responsible for all duties, taxes and import fees.

Wholesale:

  • All shipments are FOB Origin-Prepay & Add via UPS Ground
  • No Freight Collect or 3rd Party Shipping
  • Any address correction fees are the responsibility of the buyer

Retail:

*Continental United States Only*

  • Retail orders must provide a physical address. NO P.O. BOXES!
  • Shipments outside of the 48 contiguous states are not eligible for free or flat rate shipping
  • Call us for shipments to HI, AK and Puerto Rico

 

Standard Products

Retail ONLY

Oversize or Heavy Products

Retail ONLY
$7.95
Over $75-Free Shipping!
$12.95

 

Returns

Please contact us for all returns. You must have a return authorization number.

Call: 1-800-794-6432 or Email: home@watergear.com

 

Retail:

  • Items must be in unused condition with original packaging
  • Items must be returned to us within 7 days of receipt of product
  • Buyer is responsible for return freight costs
  • Packages must be sent via a trackable method!
  • Credit will be given for the cost of the product less a 15% restock fee and the difference in cost for the original freight

     

Wholesale:

  • Items must be in unused condition with original packaging
  • Items must be returned to us within 30 days from invoice date
  • Buyer is responsible for return freight costs
  • Packages must be sent via a trackable method!
  • All returns are subject to a 15% restock fee

 

Warranty

 All Water Gear products are warranted against defects in materials and workmanship for 30 days from sale date.

*No replacements will be given after 30 days*

If you feel you have received a defective product please email us with:

  • Your Name
  • Order Number
  • Photos of the product

 

Wholesale Terms & Conditions

  1. All orders under $75 in product are subject to a small order fee.
    • Orders under $75 have a $5 fee.
    • Orders under $40 have a $10 fee.
  2. All backorders are subject to additional freight, backorders will ship when inventory is available in our warehouse. You will be invoiced for the product and freight when your backorder ships.
  3. Wholesale invoices are due 30 days from invoice date. All overdue invoices will be subject to a 1.5% finance charge. Minimum monthly finance charge is $2.50.
  4. All returned checks have a $20 penalty.
  5. All wholesale returns are issued as a credit memo on account, no refunds.
  6. Due to UPS Claim Regulations we have changed our policy for shipment errors. If your shipment is damaged or missing product you must keep the packaging. All claims will be required to provide physical evidence.